NHAI Adds Toll-Plaza Feedback to Rajmargyatra App
National Highway users have a new way to tell NHAI about their experience at toll plazas. On October 19, the authority announced a Toll Plaza Feedback feature in its Rajmargyatra mobile application, adding a structured rating and remarks channel to its existing traveller services.
The feature has two entry points. Annual Pass users will receive an app notification after crossing a toll plaza, inviting them to share feedback. Other users can open the feature through the app menu and submit feedback about any toll plaza. That distinction matters: the notification is linked to Annual Pass use, while access to the feedback option is available more broadly.
Users can give a rating, select relevant response options and add comments. NHAI says the information will help it identify problems and monitor service improvements. The announcement does not specify a response deadline for each rating or promise an automatic refund following a negative review.
How it fits into the existing app
Rajmargyatra was launched in August 2023 as a common platform for highway information and complaints. At launch, NHAI described services covering nearby petrol pumps, hospitals, hotels and toll plazas, alongside weather information and travel notifications. It was made available on Android and iOS, initially in Hindi and English.
The original complaint system allowed users to attach location-tagged photographs or videos and follow the progress of a grievance. NHAI also described an escalation process for delayed complaints. The application connected travellers with bank portals for FASTag recharges, monthly passes and related services, and included speed alerts and voice assistance.
This background helps explain the role of the new rating option: a short account of a toll-plaza visit can complement the more detailed information already collected through complaints. Travellers should avoid assuming that a rating and a formally registered grievance follow identical procedures.
What the broader system covers
In a February 2025 parliamentary reply, the government said Rajmargyatra was linked to a web application used to update information and monitor complaint handling. It listed issues such as toll operations, potholes, maintenance and safety hazards among matters users could report, with supporting images or videos.
The same reply distinguished Rajmargyatra from NHAI One, a separate tool for staff and project stakeholders. NHAI One supports work such as maintenance checks, road-safety audits and construction inspections. Travellers looking for information or a place to report an experience should therefore look for the public-facing Rajmargyatra application.
The practical test for the new feature will be whether feedback produces identifiable improvements at individual plazas. For now, the confirmed change is a more direct route for collecting travellers’ views; the announcement does not itself establish how quickly each issue will be resolved.
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